HR Specialist (Finance)
JOB DESCRIPTION
Chubb's North America HR Service Delivery team is looking for an HR Specialist! The HR Specialist serves as a vital resource within the Service Delivery team engaging with NA employees, managers and HR via the Chubb HR Service Portal. The HR Specialist role is an opportunity to contribute to the success of our Service Delivery model and further develop your skills in Human Resources.
This role will operate in our Philadelphia, PA or Whitehouse Station, NJ offices.
Priorities and Responsibilities:
HR Data Processing, Administration, and Support
- Follow all processes and procedures to collect, communicate, track and process HR related data as appropriate in HR Systems.
- Ensure all cases in the HR Service Portal are completed timely and accurately, while meeting prescribed SLAs and following outlined processes. Effective and professional communication is vital.
- Master and fully utilize HR ServiceNow to its full capability to further the collection and exchange of information.
- Provide exceptional customer service through the Chubb HR Services Portal to HR, managers and employees. Be an advocate and positive influencer to our New Ways of Working.
- Provide quality on-site support to local HRBPs and HR Managers in the region as coordinated through the NA HR Specialist Lead. Also assist HR Team members, managers and employees in understanding HR processes and procedures. Troubleshoot issues and escalate when necessary.
- Think out of the box to come up with creative solutions and new service requests in the Chubb HR Services portal.
- Oversee the entire onboarding process from start to finish. This includes completing all assigned tasks in a timely manner, as well as monitoring all tasks and following up as needed to ensure the smooth flow of the process and Day 1 readiness. Work with the Onboarding Specialist and NA HR Specialist Lead to resolve issues and offer constructive feedback and or/suggestions for process improvement, as applicable.
- Adopt and adhere to established Best Practices and embrace and adopt process changes as they occur.
- As the primary point of contact for the new hire, provide excellent customer service and timely assistance to their needs during Onboarding.
- Participate in the discussion and development of processes impacting HR and the business.
- Reflect on feedback seriously and bring it to the attention of the NA HR Specialist Lead to help initiate change and improvement.
- Think strategically beyond a single transaction to identify the trends and impacts to make HR Services Portal enhancements possible.
QUALIFICATIONS
- Exceptional
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
