Contract Administrator (Finance)

Contract Administrator

Dover, DE, USA Req #900

Thursday, April 17, 2025

Manage the process of reviewing and administering all recurring contracts for customer subscriptions of security products and services (RMR). This role includes invoicing customers, managing contract cancellations and annual renewals, and ordering required product licenses from vendors. As a Contracts Administrator, you will work with accounting, sales staff, and vendors to ensure compliance with all recurring contract terms. You will report directly to the Controller.

Essential Functions
• Serve as a liaison between Sales Department and Finance Team for RMR contract issues and approvals.
• Responsible for managing RMR licenses and Software Support Agreement renewals, additions, and cancellations.
• Reconciliation of vendor invoices to active RMR licenses.
• Coordinate the annual Master Renewal process with the Sales Team.
• Responsible for the entire RMR cancellation process.
• Run Cycle Billing each month for RMR in Sedona.
• Issue customer credits for RMR cancellations as needed.
• Assist with job reviews in Link Squares.
• Provide excellent internal and external customer support regarding RMR inquiries.
• Creating Inspections in Sedona for RMR customers.
• Responsible for billing of customer pass through internet services.
• Prepare monthly RMR tracking reports for month end close.
• Prepare Monthly Cry Wolf reporting for different state agencies.
• Other relative duties as assigned.

Minimum Qualifications
• Bachelor's Degree or an equivalent combination of education/experience preferred.
• Current and valid US driver's license preferred

Knowledge, Skills and Abilities
• Attention to detail.
• Proficient computer skills, including Microsoft Office Suite.
• Intermediate level Excel skills required- must be able to use pivot tables, VLOOKUP's and filters.
• Strong organizational skills.
• Effective oral and written communication skills.
• Experience in Sedona a plus.
• Strong interpersonal and customer service skills.
• Ability to multi-task, work under pressure, and meet deadlines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.

Work Environment
This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require business travel.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Other details

• Pay Type Hourly