Supervisor Network Construction (Information Technology)

Position Title: Supervisor Network Construction – Fiber Splicing (M1)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$70B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Responsible for the day-to-day activities of an assigned team of Network Construction Managers. This team has a dedicated focus on coordinating fiber optic cable installation, splicing, testing, vendor management, work order execution and restoration of Crown Castle networks and services that are consistent with all defined standard operating processes and procedures. The position will support the Manager of Network Construction and work with all cross-functional areas on improving the quality of processes, deliverables, and the end-to-end customer experience. Each network construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for their team and are for delivering KPIs including but not limited to OpEx spend, MTTR, % On-Time Install, Fiber/Small Cell project completion.

      

Essential Job Functions

• Supervise a team of Network Construction Managers in support of the assigned are of responsibility for construction demands. Cap and OpEx management, as well as KPIs.
• Manage projects involving dense wavelength division multiplexing (DWDM)
• Assist in the development and implementation of training programs for fiber splicing technicians.
• Troubleshoot and resolve issues related to fiber optic network infrastructure.
• Provide support to the Manager of Network Construction for communication with Project Delivery, Engineering, Field Operations, Permitting/Utilities teams.
• Provide support to the Manager of Network Construction to monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process.
• Maintain quality service by understanding and enforcing organization standards
• Develop and coach direct employees, as well as ensuring similar opportunities through-out the team, identify training gaps and create a career path for team members.
• Schedule and prioritize the workload of the internal Network Construction team and external vendor resources within an assigned area.
• Supervise the team of individual contributors for the purposes of (including but not limited to)
• Management of external vendors necessary for timely completion and within budget
• Initial construction reviews in accordance with project specifications.
• Oversee site construction, managing schedule, and resources on all projects
• Participate in the Vendor evaluation and selection process.
• Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures. Act as a key contributor to continued growth and improvement in each of these.
• Act as Crown Castle safety observer and Quality Assurance representative while at the site ensuring compliance with Crown Castle safety program and related workmanship practices.

Education/Certifications

• High school diploma or equivalent required
• B.S in Architecture, Engineering, or Construction related field or equivalent work experience required
• A valid driver's license required                                                   

Experience/Minimum Requirements

• A minimum of 5 years of experience in fiber splicing
• In-depth knowledge of fiber optic network infrastructure.
• Proficiency in using various fiber splicing tools and equipment.

• Experience with OTDR operation

• Direct supervision/management of employees
• Fiber engineering design, splicing and/or construction implementation experience.
• Working knowledge of fiber and Small Cell construction standards
• Working knowledge of NESC, NEC and OSHA standards

Other Skills/Abilities

• Proficient with EXFO Fast Reporter
• Excellent leadership, interpersonal, verbal, and written communication skills
• Proven people and project management skills
• Candidate has a strong background in and a good working knowledge of Small Cell infrastructure engineering, construction, and restoration methods
• The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, customer needs, and underlying technology
• The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.
• Ability to diagnose work flow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Position needs to be able to operate in a fast paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers
• Position must be available for emergency support on a 24 hour X 7 day basis
• A positive attitude and desire to deliver exceptional results for our customers.
• Personal commitment to safety, integrity, and continual professional development
• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Organizational Relationship

Reports to: Manager Network Construction

Title(s) of direct reports (if applicable):

Senior Network Construction Manager, Network Construction Manager, Network Fiber Inspector, Operations Coordinator, Sr. Fiber Splicer, Fiber Splicer, Associate Fiber Splicer

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday.  On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.  

Required to travel to project sites with exposure to heavy equipment and environmental conditions up to 20% of the time. To include long term deployments with overnight stays. Works in a normal office setting with no exposure to adverse environmental conditions the remaining 80% of the time.

Compensation

The pay range offered for this position is $100,900.00 - $138,800.00 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Construction