Industrial Engine Field Service Diesel Technician (Maintenance)

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Under minimal supervision, the Field Service technician is responsible for diagnosing, repairing, and performing maintenance on Caterpillar and other OEM engines, gensets, and related equipment in the field in a manner the reflects the company's vision of working as “One Professional Team.” The Class A Technician will be required to professionally communicate with the Service Manager, Service Coordinators, Technicians, Technical Communicator, and the customer while being responsible of all functions and duties listed below.

Pay rate:  $32.00 - $52.60 per hour
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Prepares and completes all related inspection forms for repairs, maintenance, warranty, and startup documents for new equipment
• Accurately completes and submits time cards, vacation requests, and Purchasing Card receipts to Service Coordinators in a timely manner
• Charges time to appropriate work order and segment. Turns in parts credits, core credits, fluid samples, and receives signed documents for warranty parts and core returns from proper warehouse personnel
• The proper use of Caterpillar's Service Information System (SIS), Technical Marketing Information (TMI), Dealer Business Systems (DBS), and Microsoft Outlook (email)
• Keeps and maintains all information in an orderly fashion while on a job, and utilizes current processes and forms to retain and track information

• Communicates effectively with Field Service Manager, Service Coordinators, and Field Service Technicians to ensure all repairs are completed correctly and in a timely manner
• Promotes additional work and services to the customers as needed
• Diagnoses and troubleshoot diesel and gas engines, generators, air compressors, and related equipment
• Perform corrective repairs and scheduled maintenance on customer's equipment
• Performs work accurately within estimate with no rework
• Keeps up to date with developments in tooling, technologies, and new equipment
• Uses safe working practices and follows all company safety requirements
• Maintains a clean and organized work area
• Performs routine maintenance on Caterpillar and other OEM's equipment both diesel and gas engines
• Makes recommendations for repairs both warrantable and non-warrantable
• Makes parts replacement decisions based on reusability guidelines
• Understands Caterpillar electronic engine control systems and properly troubleshoot and repair these systems
• Proper use of Caterpillar Electronic Technician (ET) and Service Information System (SIS) to diagnose and repair equipment with minimal supervision
• Completes appropriate Caterpillar online training for appropriate area of responsibility
• Willingness to learn new technologies and procedures
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Some College or Trade School Preferred
• Accredited Technical School with Certificate or Diploma Preferred
• 3-5 years administrative/clerical experience
• 3-5 years customer service experience
• 1-3 years sales experience
• 1-3 years supervisory experience
• 5+ years technical or mechanical experience

Additional Eligibility Requirements:

• DOT Health Card
• Class D Driver's License
• MSHA License

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Excel and PowerPoint
• Basic knowledge of DBS
• Intermediate knowledge of Microsoft Word
• Advanced knowledge of Microsoft Outlook
• Advanced knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment 

Work Environment:

• Noise: Loud
• Indoors and Outdoors
• Specific Risks: Working with minimal direct supervision from service truck in field conditions

Travel Requirements:

• 75%- 100%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Service