Business Travel Sales Administrative Concierge - Midwest Cluster (Administrative)

Join our amazing team at the Midwest Cluster as a Cluster Business Travel Sales Administrative Concierge! Representing a prestigious lineup including Hilton Chicago, The Drake, DoubleTree Chicago - Magnificent Mile, and many more, this role offers a fantastic opportunity for individuals aspiring to kickstart a successful career in sales. If you're ambitious, enthusiastic about learning, and keen on advancing in the sales industry, this position is tailor-made for you. Grow with us and seize this exciting career opportunity!

What will I be doing?

As a Business Travel Sales Administrative Concierge for the Midwest Cluster, you would be responsible for providing administrative and clerical support to department managers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and assist guests and respond to requests in a timely, friendly and efficient manner
• Focusing on guest recognition, communication with guests via email or in person 
• Communication with internal operations team 
• Attend happy hour, coffee, breakfast meetings as needed
• Attend Business Travel sales calls 
• Putting together reports for managers which would include but not limited to arrivals reports and expense reports 
• Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
• Answer telephones
• Expedite correspondence
• Make travel arrangements and travelling within the Chicago Market and to other markets as needed
• Perform other general office duties and assist with special projects, as needed

Requirements: 

• 1 year hotel industry experience 
• Skilled in Microsoft Office (Excel, Word, Outlook)

Preferred Assets: 

• College Degree 
• OnQ Experience 

*This is an on property-based role located at the Palmer House in downtown Chicago.

*$24.00 - $27.00 and is based on applicable and specialized experience

The Benefits –

Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

•  Medical Insurance Coverage – for you and your family
•  Mental Health Resources
•  Best-in-Class Paid Time Off (PTO)  
•  Go Hilton travel discount program 
•  Supportive parental leave
•  Matching 401(k)
•  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
•  Recognition and rewards programs

#LI-JW1

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!