Sales Admin Specialist (Sales)
We take pride in supplying the essential minerals that keep our country safe, strong, and moving forward!
Based in St. Louis, Missouri, The Doe Run Company is a privately held natural resources company and one of the largest lead producers in the Western Hemisphere. Dedicated to environmentally responsible mineral and metal production, Doe Run has facilities in Missouri, Washington, and Arizona and operates one of the world's largest, single-site lead recycling facilities, located in Boss, MO. Using innovative mining techniques, Doe Run skillfully taps one of the largest lead deposits in the world. As stewards of the mineral resources in our care, we strive to provide premium services and products to people who share our belief in enhancing the quality of life. You may view our sustainability report located at http://sustainability.doerun.com/.
We offer:
- Competitive base pay plus opportunities for bonuses. (or “bonus pay” if you prefer that wording)
- Benefits that start day one, including insurance, paid time off, and discount programs.
- Career growth opportunities plus training and education assistance.
The Doe Run Company is seeking a Sales Admin Specialist to provide customer service and contract management for domestic metal customers to ensure that customers achieve a high level of service and that all contract terms are met by both the customer and the company. Provide oversight for timely execution of terms including necessary inventory availability, prioritizing shipment schedules and lab inspections as specified in the contract without supervision. This position is located at our Corporate Office in St. Louis, MO.
Education & Experience:
- Bachelor's degree in Business Administration or related field
- Minimum 5 years of experience in business customer service or sales
- Contract Management & Inventory Management experience preferred
Knowledge, Skills & Abilities:
- Advanced computer skills, Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint), I-Series, ERP (PeopleSoft/SAP)
- Proficient use of commodity pricing tools such as Reuters.
- Knowledge of import/export process.
- Familiarity with operations environments such as mining, smelting, and manufacturing.
- Demonstrated customer service skills to include the ability to handle pressure.
- Proficient organization, prioritization, and decision-making skills.
- Proficient communication, interpersonal, and negotiation skills.
- Proficient leadership skills to coach and lead sales admin staff
- communication strong interpersonal and communication skills
Responsibilities:
- Inputting contracts and sales orders into assigned database in PeopleSoft, AS400 and/or Excel. Review and analysis of contract implementation and accuracy to include making decisions on whether or not to accept an order and independently prioritizing consumer transactions, shipment schedules, etc. Manage contract documentation in compliance with company electronic content management (ECM) policies. Review invoices and validate the documents released to customers.
- Initiating Correspondence and responding to inquiries and requests for information with internal and external parties regarding contracted sales. Address a variety of issues with company representatives, customers, and third-party vendors to resolve problems related to transportation schedules, inventory availability, material specifications, and regulatory documentation compliance.
- Align the availability of resources to the contractual requirements in order to drive a sale that meets customer demands and pre-established pricing. Manage the resources of the company, products, and alloys to fulfill customer needs or adjust their needs as our requirements. Adjust on a daily basis the sales plan based on production and quality information from BRRD, minimizing losses, minimizing the impact on customers, and maximizing the revenue of the products produced.
- Support the Metal Sales Manager in preparation of the annual profit plan, sales reports, alloy production plan, toll balances, and customer performance metrics. Manage the reports related to account management, sales forecasts (daily, monthly annual), toll accounts, toll balances, sales, pricing, toll pricing, invoicing, collections, customer performance metrics, and others.
- Authorized to make decisions that impact customer acceptance or retention as providing quotes, selecting new customers and/or making sales that may have significant core implications, with the validation and support of the Metal Sales Director. Add customer service insights and suggestions to the senior management related to customers, markets, and products. Serve as the department's liaison to the accounting and IT departments for continuous improvement.
- Foster a culture to maintain EHS (environmental, health and safety) compliance by allocating resources, establishing expectations, and holding teams accountable for adherence to EHS policies, procedures, and best practices; reviewing reports and ensuring corrective action for unsafe acts or conditions, incidents, and deviations; and participating in the continuous improvement in EHS performance through management systems.
- Other duties as assigned.
Work Environment, Physical & Lifting Requirements:
- Regularly uses a computer and telephone.
- Work is generally performed in a standard office setting.
- Regularly required to sit for extended periods of time, and to talk and hear, frequently required to stand, walk, and perform repetitive movements. Clarity of vision at 20 feet or more. Requires concentrated attention.
- May be required to lift up to 15 pounds.
Doe Run is an Equal Opportunity Employer, including disability and veterans.
Experience
Required- 5 year(s): Experience in business customer service or sales.
- Contract Management & Inventory Management experience.
Education
Required- Bachelors or better in Business Administration or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
