Sr Program Manager (Project Management)

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta and Washington, D.C.

WHAT YOU'LL DO

As a Senior Program Manager, you will play a critical role in overseeing and driving network engineering programs, ensuring efficient execution, and managing key transitions. You will be responsible for overseeing a project load while leading the migration from ServiceNow (SNOW) to Jira.

You will collaborate closely with cross-functional teams, including Network Engineering, IT Operations, Agile Development, Program Management, and Security, to ensure seamless communication, planning, and execution of projects. Your expertise in Agile methodologies, Jira administration, Power BI analytics, and SDLC (Software Development Life Cycle) processes will be key to optimizing project delivery and performance tracking.

Major duties and responsibilities:

• Manage and coordinate large-scale network engineering programs with a focus on Agile methodologies and SDLC best practices.
• Lead and oversee the transition from ServiceNow (SNOW) to Jira, ensuring smooth adoption across teams.
• Set up meetings, facilitate coordination efforts, and oversee daily transition activities between SNOW and Jira.
• Provide administrative oversight for Jira, ensuring proper configuration, access management, and security compliance.
• Develop and maintain Power BI dashboards to track project progress and key performance indicators.
• Implement Agile best practices and drive continuous improvement initiatives.
• Collaborate with stakeholders to ensure project goals align with business objectives and security requirements.
• Serve as a primary point of contact for program management, ensuring alignment with organizational strategies.
• Utilize MSP technology for project tracking and execution.
• Ensure compliance with ITIL principles and security standards where applicable.

WHO YOU ARE

To perform this role successfully, the Senior Program Manager must be able to satisfactorily perform each duty. The requirements listed below represent the knowledge, skill, education, and overall experience required for the role.

Key Qualifications

• PMP certification required; PgMP certification preferred.
• Extensive experience managing large-scale network engineering programs.
• Jira administrative experience required, including configuring workflows, permissions, and dashboards.
• Expertise in Jira/Scrum development.
• Strong knowledge of Agile methodology with SCRUM Master certification preferred.
• Experience with Power BI for data visualization and reporting.
• Experience with MSP technology tools.
• ServiceNow experience preferred.
• ITIL certification is a plus.
• Proven ability to manage a high volume of projects (50+ projects concurrently).
• Strong communication, coordination, and stakeholder management skills.
• Understanding of SDLC processes and security best practices.

WHERE YOU'LL WORK

• Productively work in a hybrid work environment which consists of 3 mandatory “all-in” days and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual in office, and business professional in front of customers
• Requires limited nights and weekends

PHYSICAL REQUIREMENTS

• Be able to sit for extended periods of time without any problems 
• Consistent use of hands and fingers for typing 
• Consistent use of eyes to analyze monitoring applications, spreadsheets, ticketing systems and web on computer screen  

CLASSIFICATION*: Exempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: No
DIRECT REPORTS:  No
SAFETY SENSITIVE:  No

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Engineering