Customer Accounts Analyst (Administrative)

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. 

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. 

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all. 

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

WHAT YOU'LL DO

The Customer Accounts Analyst (CAA) serves as a key liaison between SageNet and its customers, responsible for managing customer billing according to contract terms and providing exceptional customer service.  The role is integral to maintaining strong client relationships and protecting company revenue. CAA is responsible for ensuring that customer accounts are accurately and timely billed. They will design and implement billing processes, ensure that invoices accurately reflect terms and conditions, investigate, and resolve billing discrepancies.

Major duties and responsibilities:

• Responsible for monthly billing of customer contracts, cancellation fees, and other non-recurring fees.
• Prepare accurate monthly invoices with supporting excel files to send to customers in a timely manner.
• Communicate and collaborate with the Customer Success Manager, Program Managers, and Sales Managers to resolve customer billing issues and disputes.
• Properly maintain contract pricing in SAP.
• Analyze and understand customer contracts to ensure accurate billing.
• Ensure proper set up of customer billing contracts.
• Monitor and understand monthly fluctuations in customer billing.
• Perform additional duties as assigned.

WHO YOU ARE

Key Qualifications

• Bachelor's degree in a related field and strong analytical and problem-solving skills are highly preferred.
• 3-5 years of experience in a similar role.
• Strong math skills and a proven ability to perform difficult calculations.
• Familiarity with productivity tools such as Microsoft Office Suite.
• Prior experience using spreadsheet software, to run calculations and analyze data, such Excel (strong skills).
• Excellent communication skills, both oral and written.
• Ability to multi-task and work under deadlines.
• Strong critical thinking skills.
• SAP or other enterprise software experience is a plus.

WHERE YOU'LL WORK

Enjoy the flexibility of our hybrid work model.  Our business casual working environment fosters collaboration and productivity.

• This position will report to an office and will be part of a larger team atmosphere.
• Productively work in a hybrid work environment that consists of 3 mandatory “all-in” days (Tuesday, Wednesday, and Thursday) and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual working environment

PHYSICAL REQUIREMENTS

• Be able to sit for long periods of time without problem
• Extensive use of fingers and hands for typing
• Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time

Classification: Salaried/Exempt
Position Type: Full Time
Travel Requirements: None
Direct Reports:  No Direct Reports
Safety Sensitive: No

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Analyst