Support Technician (Information Technology)
Apollo MedFlight is looking for a motivated candidate to join our Information Technology team. The Ideal candidate will provide tier 1 technical support. Responsible for answering IT requests via service desk phone, email, instant message and explaining solutions in technical and non-technical terms.
Duties & Responsibilities:
- Install, maintain, troubleshoot, and repair hardware and software associated with desktops, laptops, printers, VoIP desk phone and mobile devices.
- Ensure successful daily user operations by responding to incidents, troubleshooting desktop issues, performing diagnostic testing, and resolving desktop inquiries
- Escalates unresolved problems to IT specialist's and IT management.
- Administers Active Directory and Exchange (email) accounts.
- Provides end user support for all PC- based applications.
- Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT team members.
- Monitor system changes, understand impact to end users and perform hardware and/or software installations and updates to desktop and/or laptop computers
- Excellent verbal and written communication with a professional demeanor and polished phone skills.
- Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence.
- Participate in after-hours support scheduling.
