Operating Effectiveness Senior Advisor, Fulfillment Pharmacy Delivery Optimization - Evernorth - Hybrid (Finance)
POSITION SUMMARY
The Pharmacy Delivery Optimization team oversees the safe delivery of millions of prescription packages annually. Our team creates and implements strategies around the shipping network to continually improve the experience of our patients and physicians while implementing expense reduction projects for the organization. We work cross functionally with all Evernorth pharmacies to create efficiencies and leverage best practices. The Delivery Optimization team manages the relationships with the leading carriers across the country and actively participates in the postage and shipping industry as one of the leaders in healthcare.
As the Operating Effectiveness Sr. Advisor, you will be responsible for the development of improvement initiatives and execution of strategies that drive cost savings and operational efficiencies to the fulfillment and postage network. In partnership with site leaders, workstream owners and practice partners you will be expected to deliver results that align to the company mission and overarching strategy. This will include expertly navigating client and vendor relationships in pursuit collaborative opportunities and general problem solving. This role will also oversee development and delivery of training on the small parcel network, tools and system functionality, and carrier interaction mechanisms. In this position you will employee critical problem solving skills and must display an ability to act with little or no direction at times. A core component of this role will require detailed data analytics, development of data repositories, and creation of robust and interactive reporting that meets partner needs.
This position is in-office aligned and will require the flexibility to perform onsite 3 days per week at a designated Cigna facility.
What you will do:
- Be highly organized, able to work with limited direct supervision, motivated to successfully meet deadlines, complete projects, and implement solutions
- Have an ability to work cross functionally and manage complex scenarios in often ambiguous situations
- Reducing returns/damages to our pharmacy through innovative solutions
- Developing pilots for alternate delivery methods that will reduce inflation pressure from our carriers
- Creating and owning member experiences involving shipping of their medications.
- Display excellent verbal and written communication skills
- Develop omni-channel solutions to inform members and provide guidance on the order status.
- Become a trusted and collaborative partner demonstrating reliability, making large scale impactful decisions that impact our members and metrics, navigate escalations
- Develop and maintain relationships with leadership within our pharmacies, our carrier network, and vendor partners.
- Collaborate with cross functional partners and stakeholders.
- Responsible for resolving issues with package delivery
- Be proficient with data analytical tools such as Tableau, SQL, Teradata, Excel, Access
- Anticipate business needs by proactively ascertaining gaps and providing meaningful views that drive action and provide the foundation for strong business cases
- Demonstrate comfort retrieving data/providing insights to leadership to aid in decision making using various systems and tools.
Key Qualifications
- BA/BS degree preferred
- 7+ years relevant experience in related industry - i.e., pharmacy, distribution, supply chain, logistics, transportation
- Project/program management experience
- Experience managing client and/or vendor relationships preferred
- Strategic acumen, demonstrated problem solving and critical thinking skills
- Excellent communication (oral and written), facilitation, and presentation skills
- Ability to manage data and analytics and present technical findings to non-technical audience
- Ability to thrive in an ambiguous, change oriented environment managing competing timelines/deadlines
- Advanced Excel skills and proficient using SQL
- Experience with Teradata, Tableau preferred
- Experience with SharePoint creation, management and utilization preferred
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
