Supervisor Network Deployment (Information Technology)
Position Title: Supervisor Network Deployment (M1)
Company Summary
Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
Responsible for the day-to-day activities of an assigned field team of fiber placement technicians. This team will be using a proprietary placement method and will be responsible for completing the construction and maintenance of this method. The position will support the Manager of Fiber Construction and work across other fiber construction teams within the area, as well as provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables, and the end-to-end customer experience. Each fiber construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for their assigned team and area for delivering KPIs including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.
Responsibilities
- Supervise while on site a field team of Fiber technicians in support of the assigned area of responsibility for construction demands, Cap and OpEx management, as well as KPIs.
- Provide support to the Manager of Fiber Construction for communication with the NOC, Engineering, Field Operations, and Change management teams.
- Provide support to the Manager of Fiber Construction to monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
- Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process.
- Provide support to the Manager of Fiber Construction for the assigned areas respective CAPEX and OPEX spend and budgets
- Maintain quality service by understanding and enforcing organization standards
- Develop and coach fiber construction team, while being the foreman on site. Identify training gaps and create a career path for team members.
- Guide team in all safety practices and have acquired completion of OSHA 30.
- Supervise a team to provide necessary network maintenance support 24 hours, seven days a week, 365 days a year
- Schedule and prioritize the workload of the fiber construction and external vendor resources within an assigned area
- Provide support to the Manager of Fiber Construction in partnerships with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC's One Touch Make-Ready program.
- Supervise team for the purposes of (including but not limited to)
- Initial construction reviews in accordance with project specifications.
- Oversee site construction, managing schedule, and resources on all projects
- Ensure that all jobs are maintained in a project tracking system with complete accuracy.
- Coordination of all permitting and licensing activities.
- Development of permit and construction plans
- Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures. Act as a key contributor to continued growth and improvement in each of these.
Education/Certifications
- High school diploma or equivalent required
- OSHA 30 required.
- B.S. in Architecture, Engineering, or Construction related field or equivalent work experience preferred
- A valid driver's license required
Experience/Minimum Requirements
- Three (3)+ years construction experience, at least three (3) years direct telecommunications experience or equivalent work experience required. At least two (2) years of supervisory contractor construction experience required, three (3)+ years preferred.
- 1 year of experience performing (or equivalent work experience):
- Direct supervision/management of employees
- Fiber engineering design, splicing and/or construction implementation experience
- Working knowledge of fiber construction standards (aerial and underground)
- Working knowledge of NESC, NEC and OSHA standards
Expectations
- Excellent leadership, interpersonal, verbal, and written communication skills
- Personal commitment to safety, integrity, and continual professional development
- Ability to train others in a variety of construction methodologies, standards, and best practices
- Ability to diagnose workflow problems and institute remedies
- The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
- Position needs to be able to operate in a fast-paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers
- A positive attitude and desire to deliver exceptional results for our customers.
- Strong understanding in the safe operation of heavy equipment and hand tools, including troubleshooting and repair
- Knowledge of CDL Class A requirements with the 10,000 and 26,0001+ GMVW space
- Knowledge of CDL processes including logs, driver requirements, etc.
- Competency in the transport of heavy machinery, including towing, rigging, and securing equipment
- Skid Steer Training
- Working knowledge of fiber construction standards (aerial and underground)
- Fiber engineering design, splicing and/or construction implementation experience
- Recording and editing fiber construction as-builts
- Strong Microsoft Office (Excel, Visio, Word, and PowerPoint) skills
- First Aid/CPR/ AED
- Position must be available for emergency support on a 24-hour X 7-day basis
Organizational Relationship
Reports to: Manager Network Construction
Title(s) of direct reports (if applicable): Equipment Operators, Deployment Integration (Fiber) Technicians
Working Conditions: Could be required to travel to project sites with exposure to heavy equipment and environmental conditions up to 100% of the time. Works in the field and may experience exposure to adverse environmental conditions.
Organizational Relationship
Reports to: Manager Network Construction, District Manager, District Director
Title(s) of direct reports (if applicable): Equipment Operator, Deployment Technician, Warehouse Operator
Working Conditions: Required to travel to project sites with exposure to heavy equipment and environmental conditions up to 80% of the time. To include long term deployments with overnight stays. Works in a normal office setting with no exposure to adverse environmental conditions the remaining 20% of the time.
#LI-IM1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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