Entertainment Coordinator (Personal Services)
Entertainment Coordinator
Department: Marketing
Classification: SCOGC GL
Exemption Status: Non-exempt
Reports To: Marketing Manager
Pay Grade: TBD
Location: All GLC Properties
Position Summary — The Entertainment Coordinator is responsible for developing an environment that consistently creates positive excitement for guests through interactive bar activities, scheduled events, and games.
Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation.
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Greets guests in the Casino/Venue and participates in all social events and special promotions.
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Promotes gaming at GLC and lodging at The Lodge at Grand Lake Casino.
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Anticipates new trends in entertainment culture.
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Assists Marketing Coordinator in boosting interaction with our guests regarding events
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Responsible for maintaining Venue stage equipment and replacing items when needed.
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Handles difficult guests and situations in a calm, professional and prudent manner.
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Identifies and resolves service failures, taking immediate action to resolve service gaps.
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Will perform data analysis on the Venue to increase efficiencies and to improve products or services.
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Keeps management informed of changes that may impact business.
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Confirm stage line-ups, draft, and finalize contracts, and coordinate the day-of logistics.
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Coordinate hotel, transportation, and other needs for talent/bands
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Assist Marketing department in VIP events.
Qualifications
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High school diploma and customer service experience required.
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Two (2) years of Casino experience preferred.
Knowledge, Skills, and Abilities
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Ability to multitask and work as part of the team and to promote a cooperative approach between departments.
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Skilled in the use of Microsoft Suite and Adobe.
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Ability to maintain composure during possible high stress situations.
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Excellent written and verbal communication skills.
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Skilled in problem solving and critical thinking.
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Knowledge of entertainment industry equipment and software.
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Ability to network and establish relationships with prospective guests and groups that display and/or demonstrate potential gaming value or bar revenue
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Ability to use sound judgment and makes decisions in accordance with GLC brand standards and standards of conduct.
Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a pre-employment drug screening prior to beginning employment. Must be at least 18 years of age per gaming regulations.
Physical Requirements — Position may require walking or standing for entire shifts. Must possess the ability to twist, stoop, bend, use extensive and repetitive hand movements, the ability to lift up to 35 lbs., and the ability to work in a fast-paced environment.
Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.
Special Working Conditions — Position requires good memory and focus.
This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.
Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.
Grand Lake Casino reserves the right to amend this job description.
