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Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don't just build technology. We build hope for everyone dealing with cancer.

As a Business Process Improvement (BPI) Specialist, your mission is to drive cross-functional improvement projects that help to improve our customer's overall experience by increasing operational efficiency and improving process quality/reliability. Your successful delivery of these improvement projects will not only create a short-term, measurable positive impact but will also drive sustained results through integration of solutions into standard operations.

As a BPI, you will focus on end-to-end process improvements for key priority Operational Excellence programs, where you will take on responsibilities for resolving issues impacting customers, analysing processes, proposing improvements, piloting revisions, and implementing control plans.

Operational Excellence program focus areas include:

Improving quality of our invoicing and collections process, as measured by reduction in key defect metrics and reduction in invoice disputes.
Reducing risk to the service financial model through reducing defects in installed base data and service agreement data.
Improving customer transactional satisfaction scores

RESPONSIBILITIES - (Using e.g. bullet points, identify the detailed aspects and specific responsibilities of the role). List them in order of importance (most to least)

You will:

Be an expert partner to functional teams in the areas of problem solving and data analysis to identify high impact opportunities and solving to root cause.
Work with cross functional teams to deliver quality improvements and operational cost reductions by leveraging the appropriate Operational Excellence tools.
Identify creative people, process, and technology solutions to address improvement opportunities.
Communicate effectively within the organization to build alignment and excitement for initiatives.
Support adoption of Operational Excellence / Continuous Improvement tools and processes across the organization.
Create and manage standard/SOP documentation to ensure repeatability and sustainability of program.
Incorporates Elekta Values into all department functions and responsibilities.

Qualifications-

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.

Education: A degree in fields such as Business Administration, Economics, Industrial Engineering, Operations Management, or a related discipline or equivalent work experience. Lean Manufacturing/Six Sigma certification preferred.

Experience: 5-7 years of experience delivering results from Operational Excellence / Continuous Improvement initiatives. Experience in executing continuous improvement methodologies (DMAIC, SIPOC, VOC, process mapping, value stream mapping, 5 Whys, etc) through execution of initiatives. Experience building processes that are intuitive for teams and enable sustained improvement initiatives.

Role Based Competencies (Knowledge, Skills & Abilities):

Data Analysis Expertise: Strong ability to analyze both structured and unstructured data to identify actionable insights and pinpoint the most impactful improvements. Proficiency in using tools such as Excel, Google Sheets, and Business Intelligence (BI) software for data analysis.
Results-Driven: Demonstrated history of delivering measurable results in quality, cost, and process improvements. Able to provide specific examples of past projects and their outcomes.
Collaborative Teamwork: Capable of working effectively in a collaborative, remote work environment, contributing to team success while managing individual responsibilities.
Proactive Leadership: Able to work with minimal supervision and take the initiative to bring forward recommendations for new projects or areas for investigation. Demonstrates the ability to suggest improvements proactively without requiring direct requests from leadership.
Change Management: Ability to lead and manage change initiatives effectively, ensuring that new processes or systems are smoothly integrated into existing workflows. Experience in helping teams adopt new tools, methodologies, or cultural shifts while minimizing resistance and maximizing engagement.
Process Optimization: Expertise in identifying inefficiencies in existing processes and recommending and implementing improvements to streamline workflows, reduce waste, and improve productivity. Skilled in analyzing workflows, processes, and systems from end-to-end to ensure they align with organizational goals and operational excellence principles.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex ideas in a clear, concise manner to diverse audiences, including team members, leaders, and stakeholders. Skilled at presenting data-driven insights and recommendations to both technical and non-technical stakeholders.
Critical Thinking and Problem Solving: Strong analytical and critical thinking abilities, able to dissect complex problems, consider all variables, and propose effective, data-supported solutions. Skilled at troubleshooting issues and navigating challenges while maintaining focus on root causes and long-term solutions.
Adaptability and Flexibility: Ability to thrive in a fast-paced, dynamic environment where priorities may shift frequently. Comfortable working with ambiguity and adjusting strategies as needed to meet changing organizational goals or external factors.

What you'll get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

What we offer:

Excellent Medical, Dental and Vision coverage
401k, paid vacation and holiday
A wealth of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
Close-knit company culture
Career development – wide range of learning opportunities

How to proceed?

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders.

More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don't just build technology, we build hope.

Elekta is headquartered in Stockholm, Sweden, with presence in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow @Elekta on Twitter and on LinkedIn.

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